Explore our comprehensive IT resource library to discover a wealth of helpful information tailored to your needs. Utilize our filters to refine your search by role at FDU, department, or specific service for a more personalized experience.
Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users.
The following steps should be used as a guide when planning to obtain software for instructional or business use:
Tip
Plan a minimum of 3 weeks for a contract review before a PO can be processed. See contract review requirements and order process by visiting the link at the bottom of the page.
Selection of product
Creation of Purchase Order (PO) and approval by department/dean/chair
Technology review and approval by OIRT
New vendor processing, if necessary
Contract review
Software purchase and delivery to FDU
Software preparation. Plan up to 60 days to allow for items such as:
Creating configurations for FDU’s needs and environment
Setting up license servers or other required systems
Integration with other systems (e.g., Single Sign On)
Testing mass deployment (if for the computer labs)
Integration with FDU Anywhere (if needed) assuming the software is licensed and approved for VDI enviroment
Testing and confirmation of proper functionality by the requestor (instructor)
Final installation on computers
Note
Even if the software has no cost to FDU, per the Office of the General Counsel and the Contract Review Policy, if the software requires you to agree to terms and conditions, it’s an agreement that must be reviewed
Please begin by completing the Computing Services > Lab Reservation & Lab Software Request (Faculty & Staff NJ Only)
Phishing refers to the act of using a fraudulent identity and scenario to extract personal information or something else of value. Although phishing scams can occur over various mediums including text messages, phone calls, and social media, they are most frequently carried out via email.
Scammers have many means of acquiring bulk email addresses. Receiving a phishing attempt does not mean that your account has been singled out or has been compromised in any way.
Fairleigh Dickinson University’s email accounts employ Microsoft’s Advanced Threat Protection (ATP) which, in addition to traditional spam filtering, removes malware infected attachments and utilizes Safelinks to scan messages for malicious links. Additionally, we have appended the subject line of messages coming from outside of the FDU domain with the “[External]” tag. Although phishing can occasionally come from inside of our domain, messages with the external tag demand extra scrutiny.
Despite all of these efforts, keeping up with the latest scams is always a cat and mouse game. It is best practice to have a solid foundational knowledge of how these scams work.
Detecting a Phishing Scam
Although each phishing scam is unique, there are certain common traits which can serve as red flags. The most common “tell” is a sense of urgency. Generally, phishers would like for you to act promptly and without careful consideration. As a result, they will pepper their email with phrases such as “immediate action required” and “to avoid the immediate suspension of your account”.
Although an urgent tone is likely to be your first clue, there are plenty of other red flags that you will begin to notice over time. Many phishing attempts are poorly constructed emails. Incorrect spelling and grammatical errors are common. The message could contain a blank subject line and the sender’s signature may only list their title instead of their name. Be wary of messages in which the quality of writing does not meet your expectations for the purported institution.
The goal of many scams is to make a request for your personal information. This can take the form of bluntly asking for your social security number. However, it may also take a subtler approach. Many phishing attempts will create a mock version of a University, banking institution, or commerce website and ask you to log in. Once you enter your account information, the scammers have acquired your password.
Although most phishing scams cast a wide net, some recent attacks have specifically targeted individual members of the University. If someone is claiming to be your colleague or supervisor, check to confirm that the message is coming from their FDU account. Do not trust messages claiming to be from FDU employees which originate from external accounts such as Gmail and Yahoo.
Many of these personalized scams also have a very specific common thread. After a bit of conversation, the scammer will request that you purchase gift cards for common services such as iTunes, Google Play, or Amazon. No, your boss does not urgently require you to purchase gift cards out of pocket.
Also, beware of solicitations coming to your FDU email address from businesses offering deals or asking you to click on a banner to receive a promotion. Make sure that the email is coming from the domain of the company offering the sale or promotion.
What does a phishing scam look like?
Now that you know what to look for, let’s look at a sample phishing attempt:
Reporting a Phishing Scam
You can use your newfound expertise to assist the FDU community. When you see a message that you believe to be a phishing scam, please report it to us. Via Outlook this can be accomplished via our reporting tool. Please see Reporting Phishing or Junk Emails for more information. If you are using an alternative mail client such as Apple Mail, you can forward the suspected scam to phishing@fdu.edu.
How should I proceed if I have already replied to a Phishing Scam?
Fairleigh Dickinson University provides an extensive array of technological resources and services tailored for our students. This guide is designed to assist students in navigating and utilizing these tools effectively, ensuring they can easily set up, access, and manage their accounts, while also offering comprehensive information on each service.
ID and Email
FDU NetID
Your FDU NetID verifies who you are and ensures the privacy of your personal information. Your FDU NetID and your NetID password will provide access to a variety of IT resources including your Self-Service, WebCampus, Office365, and Email.
To protect the University and our Students from cyber attacks and other malicious activity, we require that everyone in our community to periodically change their password.
To successfully use your NetID to access your accounts, you will need Two-Factor Authentication with Cisco DUO MFA.
Two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.
To set up your mobile device with DUO MFA, follow the guide below:
Students can also access their FDU Email accounts on their mobile devices by installing the Outlook app. For instructions to setting up your FDU Email account in the Outlook app, follow the guide below:
Current students who are registered for classes for the current term, or a future term have access to Microsoft Office 365 Suite applications. For more information, visit the links below:
Webcampus is a course content management system. FDU’s Webcampus is also known as the Blackboard System. On-line courses are taught through this system which also allows for interaction between the student and faculty member as well as on-line class discussions.
To learn more about how to access Webcampus, review the guide below:
Self-Service is an interactive web application that enables students to view their individual information contained in FDU’s Student Information System. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes.
Review the Tutorial below to learn how to use Self Service:
Understanding and implementing cybersecurity measures is crucial for protecting your personal and institutional information. This section provides essential resources to help you navigate the landscape of cyber threats.
Fairleigh Dickinson University has both licensed and open-source software, that is offered for academic and/or personal use for students. The links below point out to commonly used software, both licensed and open source, that are offered for academic and/or personal use to all Fairleigh Dickinson University faculty, staff and students.
In our digital learning environment, mastering online tools is essential for academic success. These resources are designed to guide you through the process of engaging in classes virtually via Zoom and accessing your files on OneDrive.
FDU also provides remote access to many of the software applications typically found in university computer labs through our platform FDU Anywhere. You can access it using your FDU NetID credentials using the link below:
Below is the policy regarding the return of Cisco Desk phones that are no longer in use.
The process, known as the “Telephone True-Up Process,” commences with a departmental request to remove currently active phones from service. The department is required to initiate the process by submitting a “True Up – Cisco Desk Phone Form” containing the necessary equipment details. Submission of this form generates a support ticket with Voice Services, initiating the removal process for the specified active phones from service.
The True Up – Cisco Desk Phone Form is accessible within the SAMI Support Portal via the link below:
Once on the portal, navigate to Forms > Staff & Faculty > True Up – Cisco Desk Phone Form.
Warning
Do not remove the phones without the help from an IT department technician.
Leave these phones in place and mark them with a Post-It Note that provides the HOST/MAC address of the phone. This ensures easy identification when a technician arrives to retrieve the device.
There are two methods to find the HOST/MAC address:
Press the gear button on the phone and use the central navigation key to scroll to “Phone Information.”
Alternatively, this information is also listed on the back of the phone.
The True-Up process is carried out annually, around June, coinciding with the end of the University’s Fiscal Year. The new True-Up cycle begins on July 1st with the commencement of the new Fiscal Year. Phones can be removed at any point during the year and stored until the next True-Up. However, billing for these phones continues until the end of the Fiscal Year.
Note
If you remove a phone but retain the line for services like voicemail, call forwarding, or Jabber, there is a monthly charge of $20 that will continue to be applied for these services.
If you are scheduled to attend class using Zoom and you run into technical difficulties, here are some steps you can take.
Common Fixes for Zoom Connection Issues
Do. Not. Panic. This shift to distance learning is a sudden change. We will do everything we can to support your learning
Try your best to progress through the steps and troubleshooting resources below. Join when you are able. You can use the chat or hand-raising function once you join the class to let the faculty know if you have questions.
Try to exit Zoom and open it again
Try to restart your device and re-open Zoom
Check that you do not have pop-ups blocked. Also check that you have “allowed” the Zoom browser extension to operate, if needed
Try on a different device, if you have access to one. If you do not have access to a different device, proceed to step 6
If you still cannot access Zoom after taking these steps, please contact theUniversity Technical Assistance Center (UTAC) with a description of the problem (e.g., error message that you received). Please also bring the issue to the attention of your instructor so they can let you know what you missed in the class session that you were unable to attend
Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the web. It builds on the File Transfer Protocol (FTP) and includes Secure Shell (SSH) security components. This term is also known as Secure Shell (SSH) File Transfer Protocol. Secure copy protocol (SCP) is another method to securely transfer files between a your local PC and a remote host or between two remote hosts. It is also based on the Secure Shell (SSH) protocol.
Linux / Mac
If you are running a Linux or Mac computer, SFTP and SCP clients are already installed, so you don’t need to download anything using those OS. You can open up a terminal window and run the either command like below to connect to a remote Linux server.
Please select the latest version of MSI (‘Windows Installer’) for your computer (32-bit or 64-bit)
Optionally you may choose to download only “pscp.exe“(SCP for Windows) or “psftp.exe” (SFTP for Windows) and copy into the folder where you need to use it.
Once you have installed your program of choice, you’ll be able to launch each command from the Command Line of Windows.
pscp -P 22 filename username@opus.fdu.edu:
psftp username@opus.fdu.edu
Note
You may need to accept the server’s host key the first time you connect the Linux server.
The Opus server can be access using secure transport protocols such as SSH and SFTP. Access is only allowed from campus networks. All off campus users will need to access Opus using FDU’s Virtual Private Network (VPN) to use the Opus server
SSH stands for Secure Shell, which was invented in 1995 to replace the insecure Telnet (Telecommunication Network). It’s now the primary way for system administrators to securely log into remote Linux servers over the public Internet. Although it looks and acts the same as Telnet, all communications over the SSH protocol are encrypted to prevent packet sniffing.
Linux / Mac
If you are running a Linux or Mac computer, SSH client is installed by default. You can open up a terminal window and run the ssh command like below to connect to a remote Linux server.
ssh username@opus.fdu.edu
or
ssh username@132.238.2.116
After your initial login, you’ll be prompted for multi-factor authentication (MFA). Enter the passcode from your Duo app or enter the on-screen number to initiate Duo Push.
Now let’s discuss how to use SSH on Windows.
Windows
Method 1: Windows 11’s Built-in SSH Client
The Microsoft PowerShell team decided to port OpenSSH (both the client and the server) to Windows in 2015. It finally arrived in Windows 10’s Fall Creator Update in 2017 and is enabled by default in the April 2018 Update.
To use the OpenSSH client on Windows 11, simply open a PowerShell window or a command prompt window and run the ssh command. For example, if I want to connect to the Opus Linux server on the FDU network, I would run
ssh username@opus.fdu.edu
username on FDU Linux servers will be the part of your FDU NetID to the left of the @ sign (username@fdu.edu becomes just username) and opus.fdu.edu is name the Linux server you want to access (The IP address of the Linux server can also be used). The first time you connect to a Linux computer, you will be prompted to accept the host key. Then enter your password to login. After login, you can run Linux commands to do tasks.
Note
If you want to paste a password into the PowerShell window, you need to right-click the mouse and press Enter.
After your initial login, you’ll be prompted for multi-factor authentication (MFA). Enter the passcode from your Duo app or enter the on-screen number to initiate Duo Push.
To log out from the Linux box, run the “exit” command or press “Ctrl+D“.
The default font size in PowerShell Window is very small. To change it, right-click the titlebar and select properties, then you can change the font size, and the background color.
Method 2: Use SSH in Windows Subsystem for Linux
Windows Subsystem for Linux (WSL) enables you to run native Linux command-line tools directly on Windows 11. If you are a system administrator, WSL is probably an overkill for just using SSH because it would install and run a Linux distro (without graphical user interface) on your Windows 11 desktop. WSL is created for web developers or those who need to work on open-source projects. You can use not only SSH but also other Linux command line tools (Bash, sed, awk, etc).
Open the Microsoft Store and enter “WSL” in the search box. Select Run Linux on Windows and install a Linux distro of your choice.
For example, I choose “Ubuntu” and click the “Get” button to install it.
Once your Linux distro is installed, open the Control Panel and select Programs => Turn Windows features on or off. Tick on the checkbox of Windows Subsystem for Linux to enable this feature. (You may need to reboot your Windows PC for this change to take effect.)
Next, you can launch the Linux distro from the start menu by search the distro’s name. The first time you launch it, you need to create a user and set a password.
After that, you can use the ssh command like below to connect to a Linux server or PC that runs a SSH server.
ssh username@opus.fdu.edu
After your initial login, you’ll be prompted for multi-factor authentication (MFA). Enter the passcode from your Duo app or enter the on-screen number to initiate Duo Push.
Method 3: Use Putty
Putty is a well-known and the most popular SSH client on Windows before the arrival of Windows OpenSSH client and Windows Subsystem for Linux. To use SSH with Putty, you need to download the Putty program from the official website and install it.
Launch Putty from the Start menu. Then enter the IP address or hostname of the Linux box and click the Open button to connect to it.
Accept the host key and you will be prompted to enter the username and password.
After your initial login, you’ll be prompted for multi-factor authentication (MFA). Enter the passcode from your Duo app or enter the on-screen number to initiate Duo Push.
Tip
When you type in your password, the cursor doesn’t move, but it’s actually accepting your password. To paste text into Putty, first press Ctrl+C to copy the text, then go to Putty window and press the right-button of your mouse.
To access Forms, you will be directed to our SAMI Support Portal where you will be asked to log in using your NETID and authenticate using Duo. Once you click “Next,” you will be forwarded to samisupport.fdu.edu in a new window or tab.
Feedback 
Copy Link
Warning 
