Tech Alerts

Apple has released version 17.2 of iOS and iPadOS. As this is a critical update, we ask that iOS and iPadOS device owners download and install it at your earliest convenience. If you have a University managed device and the update is not completed by the evening of Wednesday, December 20th, the software will be installed and your device will restart automatically on the next occasion that it is powered on and connected to the internet.

To ensure a smooth update, please have the device connected to Wi-Fi and a power adapter before conducting the update.

1. Open the “Settings” app

2. Tap “General“

3. Tap “Software Update“

4. Tap “Download and Install“

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or by email at fdutac@fdu.edu.

FDU’s multi-factor authentication solution, Cisco Duo, is in the process of updating their mobile operating system requirements. Starting on February 8th, 2024, Android users will need to be on Android OS version 11.0 or newer, and Apple users will need to have iOS or iPadOS version 15 or newer to use the Cisco Duo app.

Today’s most common smartphones meet or exceed these requirements, and we do not expect this to be an issue for most of our users. However, if you would like to confirm that your Android OS version meets the requirements, open the Settings app, select either About Phone or About Device, and then select Android Version. For Apple, open the Settings app, select General, then About, and then Software Version.

If you determine that you are using an older device that is affected by these requirements, it is still possible to authenticate via Cisco Duo. Instead of using the standard Push Notification option through the Cisco Duo app, your alternative authentication methods would include:

• You can enroll a phone number to authenticate through voice calls or SMS text messages.
• Use a different device that can download the latest version of Duo Mobile.
• Get a temporary bypass code from UTAC, which will allow you to securely access FDU systems for a 12-hour period.
• Use an FDU-provided hardware token if other options pose an undue personal or financial hardship.”

If you have any further questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

OIRT has updated the notification process for when departmental shared drives approach their allocated storage quota limits. Going forward, when the drive reaches 85% of total capacity, both the departmental shared drive managers and the user uploading content to the drive will receive a message from ps-admin@fdu.edu as seen below. Previously, only the individual uploading the content would receive this notification.

By informing the share manager and providing the name of the share affected, the share manager has an opportunity to react to the notification prior to any disruptions to day-to-day workflows.

Upon receiving this email, the share owner should:

1. Review and confirm that all uploaded content is required for current business purposes.
2. Consolidate any duplicated items.
3. Remove any documents, files, or pictures no longer needed.

If the shared drive is still nearing its storage quota, please direct the department share owner to visit samisupport.fdu.edu and select the Home/Department Share Management form via the Forms – Staff and Faculty tile shown below.

In addition to requesting a quota increase, the Home/Department Share Management form can also be used to request a new share, change the owner of a share, or change the recipients of quota notifications.

If you have any further questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

OIRT has migrated to a new training platform. While the URL to access training will remain at training.fdu.edu, the appearance of the website and the notifications that our community will receive when training is required have been updated. See below for a sample of the notification our community will receive when a training, such as our mandatory biennial WISP training, is coming due.

If you have any further questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

The Networking team has received the following update from our vendor:

Network Disruption Notice

One of the global internet providers experienced a large-scale network disruption. Our team has been diligently working to resolve this issue and we believe that the situation has been stabilized.

If you have any further questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

OIRT constantly monitors our network for new phishing attempts and implements rules to prohibit these messages from being delivered to our email system. We catch and delete over 90% of phishing emails before they reach our community. However, we can never catch 100% without blocking a percentage of legitimate emails. So, it is vital that our community ensure every email is legitimate before responding.

While the threat of phishing attacks is always high, around the holiday season, we see spikes in activity, and so far, this year is no different. Bad actors will often ask for personal email addresses. This is a ploy designed to move a victim away from our controlled environment. FDU will never ask for your personal email address or ask you to respond using your personal email. Please check the source of emails before responding. Some messages claim to be coming from a member of our community but actually come from external email domains. These messages are easy to spot as we include the [External] tag in the subject line of any email message originating from an external account.

Over the past weekend, multiple phishing messages were falsely claiming that a university alum was giving away free electronics and musical instruments from their late husband’s estate. Another phishing attempt was inviting people to participate in a holiday raffle. Although these messages claimed to be coming from our community, they were from an external domain.

Information To Help You

Please review our phishing tutorial below to familiarize yourself with additional tips to detect phishing emails.

If you have encountered a phishing email that you would like to report, please visit the link below:

Additionally, do NOT accept a Cisco Duo multi-factor authentication challenge if you are not attempting to log into one of our systems. If you receive a Duo authentication challenge and you are not attempting to access an FDU system, there is a good chance your password has been stolen. It is common for a scammer to attempt to log in to an account multiple times in the hopes that a student will accept the Duo challenge to stop the repeated and annoying requests. Instead of allowing the scammer access to your account, please change your password and contact the University Technical Assistance Center at (973)-443-8822 to report that your account was potentially compromised.

The Networking team has been notified of a potential outage being experienced by our VoIP Vendor. We are unclear of the impact to our system and are currently investigating.

The notice is as follows:

Network Disruption Notice

One of our down-stream providers is currently experiencing a large-scale network disruption. This issue is affecting a significant portion of services, and we understand the inconvenience this may cause to your daily operations.

Our Immediate Actions

Our technical team is thoroughly investigating the root cause of this disruption. We will provide regular updates as we learn more. Our priority is to keep you informed with the most current information. Our customer support team remains available to assist you with any questions or concerns. Please do not hesitate to reach out to us.

We will notify the community as we receive updates and continue our own investigation into the impacts on us.

Apple has released version 17.1.2 of iOS and iPadOS. As this is a critical update, we ask that iOS and iPadOS device owners download and install it at your earliest convenience. If you have a University managed device and the update is not completed by the evening of Tuesday, December 5^th, the software will be installed and your device will restart automatically on the next occasion that it is powered on and connected to the internet.

To ensure a smooth update, please have the device connected to Wi-Fi and a power adapter before conducting the update.

1. Open the “Settings” app

2. Tap “General“

3. Tap “Software Update“

4. Tap “Download and Install“

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or by email at fdutac@fdu.edu.

On Tuesday, November 14th, between the hours of 10 PM and Midnight, USAN will be performing maintenance on our print servers on both New Jersey campuses. During the maintenance period, printing services will not be available.

We understand the inconvenience that printing downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users. Thank you for your understanding.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

On November 20^th, between the hours of 5PM Eastern and approximately 8PM Eastern, USAN will be conducting maintenance of our campus network infrastructure. While we do not expect this work to be user impacting, it is possible that on-campus users may experience a momentary interruption of internet connectivity as we service your area.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.