Resources

When multiple lines are enabled in Jabber a drop down of the available lines will be displayed near the bottom of the Jabber windows.

To Make a Call

1. Click on the arrow near the number displayed.
2. Choose the line (Number) you desire to call from.
3. Make the call as normal.

When receiving a call, the caller ID will display the line from which the call is coming from.

A call can be made or received from all the available lines.

Using Respondus LockDown Browser and Respondus Monitor in Webcampus

LockDown Browser is a custom browser that locks down the testing environment in Blackboard Learn. When students use LockDown Browser to take a Blackboard test, they are unable to print, copy, go to other websites, access other applications, or close a test until it is submitted for grading. Tests created for use with LockDown Browser cannot be accessed with standard browsers, either.

Student Guide for Lockdown Browser.pdf Download

Download and Install

Respondus LockDown Browser and Respondus Monitor Download

Follow the onscreen instructions to complete the installation.

System Requirements

Windows

• Windows 10 (including x86 32 and 64bit processors and ARM 64bit processors using x86 emulation), Windows 8 and Windows 7.
• 2 GB RAM
• 200 MB of free Hard Disk space

macOS

• macOS 10.12 to 10.15
• 2 GB RAM
• 200 MB of free Hard Disk space

iOS

• iOS 11.0+

Setting up and Using Respondus LockDown Browser Monitor

1. Log into your course in webcampus and deploy a test. This step is important, as you will not be able to use Respondus LockDown Browser unless you have created and deployed a test

2. From the Control Panel locate the “Course Tools” section and select the link “Respondus LockDown Browser“

3. Click on “Continue to LockDown Browser“

4. Click on the arrow next to the exam you want to implement “Lockdown Browser“and click on “Settings”

5. Click on “Require Respondus LockDown Browser for this exam“

6. Click on “Advanced Settings” and choose the options that you want to enable for the exam

7. The first setting will prevent students from exiting the browser until the exam is completed

8. The second setting will allow students to take the exam with an iPad, using the free LockDown Browser app.

9. The third setting will allow students to access a list of specified web domains during the test

10. The fourth and fifth settings allow instructors to provide students with a calculator or print function in the LockDown Browser toolbar

12. Click “Save and Close” to apply settings

Respondus Monitor

Respondus Monitor is a webcam feature for LockDown Browser that records students during online, non-proctored exams. When this feature is enabled for a test, students are required to use a webcam and microphone with LockDown Browser. After the exam is complete, an instructor can review details of the assessment, even the recorded videos.

To give students the option to either take the exam with a webcam or in a proctored testing lab, select Either Respondus Monitor or a proctored lab can be used to take this exam. A test password will then be required to access the test for use in proctored settings.

1. Click on “Respondus Monitor for this exam“

2. Now select the items to be included in the “Startup Sequence“, the steps a student must complete prior to the start of an exam

3. Choose “Save and Close”

Your exam will now require the use of LockDown Browser and Respondus Monitor.

As the demand for access by on-site vendors increases, Fairleigh Dickinson University has created a Vendor Access Policy for Networking and Computing. The intent of the policy is to define the categories of non-employees that are on our campuses and provide rules and guidelines around their networking & computing needs. All business units should utilize the Contract Review Process which has been instituted by the Office of the General Counsel prior to initiating any of the below processes. Fully executed contracts that have been reviewed and approved may be requested by members of OIRT prior to providing any access for the non-employees below.

Effective Date: 3/1/2023
Last Revision: 3/1/2023
Last Review: N/A

Contractors/Consultants

The University employs individuals from companies that perform work on behalf of the University and expressly for the University. Examples could be an employee from a staffing agency working within IT to augment the staff in assisting with a series of projects, or an individual hired from an agency to work within Human Resources to assist in processing forms. These individuals are hired under contracts and are held to the terms and conditions of those contracts. In most cases, working as part of the University, these individuals need computing functionality identical to those of University hired staff, as they are acting on behalf of the University & fulfilling a role specific to the University. All work done by these individuals is part of the universities data property, and therefore, careful consideration needs to be given to providing these individuals with University issued devices such as desktop/laptop computers, landline phone extensions, etc.

Individuals hired from companies outside of the University to conduct business on behalf of the University must meet the following guidelines and are provided with the following access:

1. Contractors/Consultants will be issued a University NetID & email address in the standard Firstinitial.Lastname@fdu.edu format.
   
2. All Contractors/Consultants are required to complete the Written Information Security Program (WISP) training immediately after an account is provisioned. Validation of completion is needed within the first 30 days.
   
   1. WISP training reminder on day 15
   2. WISP training daily reminder every day after day 15
   3. Disable account day 30 with an email sent to the manager
      
3. All contractors/consultants must read and accept the following additional policies:
   1. Policy for the acceptable use of email
   2. Acceptable use policy for computer usage
   3. FDU alert policy
   4. Password policy
      
4. Contractors/Consultants will be able to sign up for FDU Alert through Colleague Self-service. Instructions can be found here: Self-Service Tutorial >
   
5. Contractors/consultants deemed necessary to be issued University managed laptops/desktops will be at the expense of the hiring department.
   
6. Upon departmental request, contractors/consultants will be provided access to specific university systems and applications based on overall business needs. These requests will be reviewed by the Director of Systems.
   
7. All contractor/consultant accounts will expire at the end of the fiscal year (June 30th) and must be renewed by the FDU manager by completing a Personal Information Notice (PIN) form.
   
8. Contractors/consultants must be terminated at the end of their contract using the same methodology utilized for current faculty and staff. It is the unshared responsibility of the managing department to submit termination paperwork per the HR process for any contractor/consultant who had been issued a NetID.

Volunteers

The University utilizes volunteers in non-paying positions during the school year. Examples of these roles include but are not limited to preceptors & chaplains. These individuals do not need access to any University systems with the exception of email. As such, they need access to Internet services & email but they do not require an FDU managed laptop/desktop.

Volunteers must meet the following guidelines and are provided the following access:

1. Volunteers will be issued a NetID in the format of Firstinitial.Lastname@v.fdu.edu to be able to authenticate to FDU’s wireless network (and wired network in the future).
2. Volunteers are required to complete the Written Information Security Program (WISP) training immediately after an account is provisioned. Validation of completion is needed within the first 30 days.
   
   1. WISP training reminder on day 15
   2. WISP training daily reminder every day after day 15
   3. Disable account day 30 with an email sent to the manager
      
3. All volunteers must read and accept the following additional policies:
   
   1. Policy for the acceptable use of email
   2. Acceptable use policy for computer usage
   3. FDU alert policy
   4. Password policy
      
4. Volunteers will be able to sign up for FDU Alert through Colleague Self-service. Instructions can be found here: Self-Service Tutorial >
   
5. All volunteer accounts will expire at the end of the fiscal year and must be renewed by their FDU manager by completing a PIN form.
   
6. Volunteers must be terminated at the end of their contract using the same methodology utilized for current faculty and staff. It is the unshared responsibility of the managing department to submit termination paperwork per the HR process for any contractor/consultant who had been issued a NetID.

On-Campus Vendors

The University outsources various functions to entities (Vendors) that operate independently but work exclusively on our campuses and provide services for our faculty, staff & students. These employees are individually managed by their corporate entities and are largely held accountable by their corporate management.

While on campus, employees of these vendors might need access to the Internet to interact with their corporate websites or communicate with their corporate managers. In many cases today and in most all cases in the future, these employees will need to authenticate through the University’s network in order to conduct their business. The University has established a process whereby the Fairleigh Dickinson University department responsible for that vendor completes the Human Resource forms necessary in order to create a non-employee record within our Colleague system.

Employees of on-campus vendors must meet the following guidelines and are provided the following access:

1. Vendor employees will be issued a NetID in the format of Firstinitial.Lastname@v.fdu.edu to be able to authenticate to FDU’s wireless network (and wired network in the future).

2. Vendor employees will be able to add their contact information to FDU Alert by sending an email to fdunotify@fdu.edu
   
3. All vendor employee accounts will expire at the end of the fiscal year and must be renewed by their FDU manager by completing a PIN form.
   
4. Vendor employees must be terminated through FDU’s systems when they either are removed from their assignment at Fairleigh Dickinson University or are terminated by their employer using the same methodology utilized for current faculty and staff. It is the unshared responsibility of the managing department to submit termination paperwork per the HR process for any contractor/consultant who had been issued a NetID.

Elevated Vendor Privileges

From time to time, the employee of an on-campus vendor might have justification for having access to FDU email or a need to access systems and/or applications that reside behind FDU’s firewalls. If such a case is identified, the FDU department responsible for that vendor would need to contact the Director of Systems with a formal request for additional vendor access. The FDU department must present solid business justification for the elevated access. The Director of Systems will review each request and either approve or reject the request based on business needs and security posture. The Director of Systems might consult with the Data Security & Incident Response Team before providing an answer.

Employees of on-campus vendors approved for elevated access must meet the following guidelines and are provided the following access:

1. Vendor employees will be issued a NetID in the format of Firstinitial.Lastname@v.fdu.edu to be able to access FDU’s wireless network (and wired network in the future).
   
2. All vendor employees are required to complete the Written Information Security Program (WISP) training immediately after an account is provisioned. Validation of completion is needed within the first 30 days.
   
   1. WISP training reminder on day 15
   2. WISP training daily reminder every day after day 15
   3. Disable account day 30 with an email sent to the manager.
      
3. Vendor employees will be able to sign up for FDU Alert through self-service. Instructions can be found here: Self-Service Tutorial >
   
4. All vendor employees with elevated access must read the following additional policies:
   
   1. Policy for the acceptable use of email
   2. Acceptable use policy for computer usage
   3. FDU alert policy
   4. Password policy
      
5. If the vendor employee needs to access FDU systems and/or applications, issuance of a University managed laptop/desktop may be required. This would be at the expense of the requesting department.
   
6. Upon departmental request, vendor employees will only be provided access to the specific University Systems and applications approved by the Director of Systems.
   
7. All vendor employee accounts will expire at the end of the fiscal year and must be renewed by their FDU manager by completing a PIN form.
   
8. Vendor employees must be terminated through FDU’s systems when they either are removed from their assignment at Fairleigh Dickinson University or are terminated by their employer using the same methodology utilized for current faculty and staff. It is the unshared responsibility of the managing department to submit termination paperwork per the HR process for any contractor/consultant who had been issued a NetID.

FDU Vendor Access Policy for Networking & Computing.pdf Download

Types of Conversions

At some point video materials that were produced in formats that are no longer in use may be needed to be presented and will require conversion. Typical conversions are VHS, DV, DVD to video files such as .mp4 or .mov. or DVD.

Types of Conversions that Will Need to be Outsourced

Multimedia Services cannot convert any film materials, BetaCam, ¾ inch video tape or Sony’s Betamax format. We can however recommend a trusted facility that will offer these services.

Requirements

When recording off campus it is important to communicate the exact event location and contact information of anyone who is overseeing the venue. For secure office buildings it will be necessary that security be advised that a video crew will be arriving and to include the name(s) of the crew and the nature of the production. Also, it should be noted that recording in certain areas, both public and private locations may be prohibited or require a permit.

Additional Costs

Due to the nature of some off-campus productions there may be some additional costs, such as tolls, parking and fuel.

Requirements

When scheduling a video production on Campus it is important to provide a detailed description of what is expected, and what is most important. This will allow the videographer to anticipate any issues depending upon the location on campus.

One Camera Production or Two Camera Production

While almost all video recordings can be produced with one camera, there are certain events where two cameras would be preferable. For example, a panel discussion where there are several participants a two-camera production would reduce the amount of panning and zooming which can prove distracting and annoying, particularly if the presentation is of significant length. The same is also true for multi-person interview style events. For examples please visit the FDU YouTube Channel.

Here are 5 ways to lead productive & inclusive Zoom Classes with your students.

1. As facilitator, plan ahead. Identify partners to help fill Zoom Class roles. If you can, identify a:
   • Co-host in case you have technical problems
   • Moderator: to monitor and respond to chats
   • Coordinator: to keep track of time and take notes
2. Share rules of engagement at the start of your class
   • Keep your video on
   • Mute yourself unless speaking
   • Introduce yourself before you speak
3. Ensure all students have equal access to shared content
   • Share content ahead of class or by using Zoom chat
   • Think agenda, slides, notes, reference materials
4. Be sure students have an equal chance to engage
   • Invite student s to speak up, and do this at multiple points during the class
5. Be intentional about class activities
   • Conduct activities that work for all students, ensuring a similar experience

This is a handy little “cheat-sheet” for students, faculty and staff who are trying to understand some of the computer lingo used on campus. The terms that seem to cause the most confusion for most people all start with the string “Web”. That is not surprising because there are two systems that start with “Web”: Webcampus and Webmail.

Webcampus

Webcampus is a course content management system. FDU’s Webcampus is also known as the Blackboard System. On-line courses are taught through this system which also allows for interaction between the student and faculty member as well as on-line class discussions. Webcampus is handled by the Center for Teaching and Learning with Technology department. The Organization feature in Webcampus is used by many faculty and staff members of the University. To access the Webcampus system, an individual must have a Webmail account. Any questions or problems with Webcampus should be funneled through the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Webmail

Webmail is FDU’s email system and is a means of electronic communication among all faculty, staff and students, as well as off-campus individuals. It is important that every student have an FDU email account since an FDU email account is a pre-requisite of attaining a Webadvisor or Webcampus account. The FDU email system is handled by the University Systems and Security Department. Any questions or problems with Webmail should be funneled through the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Logging into Webcampus

Login to Webcampus

1. Login to Webcampus using your FDU NetID credentials

2. Check your courses under the “My Courses” module
3. Select the class you wish to view the content
4. You will be taken to your course announcements page with links to other portions of your class

Blackboard Documentation

Additional WebCampus Resources for Faculty

A SharePoint library containing a series of MS Word tutorials intended to provide new and existing faculty with some basic guidance on using WebCampus to administer an online course.

WebCampus Tutorials for Faculty

• Anyone with the link who is an FDU Faculty member and can sign on to Office 365 should be able to view these files.
• Files are arranged in a logical sequence from “top to bottom”, but faculty can browse the “Description” column to locate documents that address specific needs.
• Screenshots of “sample” Blackboard materials as well as links to a selection of supplemental videos and other resources from Blackboard’s Help site are included.

Video Links

Minimum hardware and software requirements