Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

FAQ’s for DUO Authentication

• What are my authentication options?
  • DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
  • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
  • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.    You do not have to have a smartphone for this option.
  • Phone Call (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
• Is DUO Mandatory?

  DUO is required for all FDU Staff, Faculty, and Students.

• What are Passcodes?

  If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.

  • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.

   

  • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

   

  • Temporary Passcodes –If you do not have your device with you, you can obtain temporary passcodes by calling the SAMI Service Desk. Each of the passcodes can only be used once, and will expire in 7 days.
• What does “Remember This Device for 60 Days” mean?

  Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.

• How does “Remember This Device for 60 Days” work?

  The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.

• Forgot your device?

  If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC).  Each of the passcodes can only be used once and will expire in 7 days.

  NOTE: If you have lost your device, please report it to the SAMI Service Desk.  We want to ensure someone else does not maliciously authenticate your account with your device.

• Who can use DUO?

  DUO is available to all faculty,staff, and Students. At this time, DUO is not available to FDU retirees, past employees, or alumni.

• Can I use DUO without using Wi-Fi or Cellular data?

  Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.

• What Applications are Using DUO?

  DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service.  Examples of some websites that require DUO authentication are listed below.

  • WebAdvisior
  • WebCampus
  • Office365 (Office365.fdu.edu)
  • Blackboard
  • Zoom
• I stopped receiving Push Notifications on from DUO Mobile, how can I re-enable it?

  You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.

  Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

  iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:

  1. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
  2. Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
  3. Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.

  The steps that Push Troubleshooting performs automatically are as follows:

  • Check device settings.
  • Check internet connectivity.
  • Check that the device can contact Duo’s cloud service.
  • Attempts to send a test Duo Push notification.

  Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.

  If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

  If you’ve tried the suggestions here but can’t get Duo Push working or reactivate your device yourself, please contact the SAMI Service Desk. 

• What if I get a notification that someone is trying to access my account, but I didn’t request it?

  Press the red “X“ to deny access to your account, then promptly change your FDU NetID password.

• Is the DUO app available for iOS and Android devices?

  Yes! Visit the app store on your smartphone to download DUO Mobile.

  DUO for iOS >

  DUO for Android >

  NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

• What if I get a new smartphone or device?
  1. If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
  2. Choose your device from the list, and then click “Device Options” next to your phone.
  3. Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.

  If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).

  1. Login to FDU Self-Service Portal and enter the temporary passcode.
  2. Click on “Add a new device.”
  3. Once you complete adding your new device, please delete the device you are replacing.
• Can I have DUO on more than once device?

  Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.

  NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portal access your settings.)

  After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.

• What can the DUO app access on my smartphone?

  The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.

• What if I am asked for a ByPass Code?

   A “bypass code” is a temporary passcode created by an administrator for a specific user to access a Duo-protected application. These are generally, used as “backup codes,” so that enrolled users who are having problems with their mobile devices (e.g., mobile service is disrupted, the device is lost or stolen, etc.) or who temporarily cannot use their enrolled devices (on a plane without mobile data services) can still access their Duo-protected systems.

  A user must have a valid Duo authentication device enrolled (like a phone or iPad) to use a bypass code to authenticate. Bypass codes are not intended as a user’s only 2FA method.

  Bypass codes expire after being used the allowed number of times, or after an administrator-defined amount of time. Once a bypass code is created, the timeout and allowed uses cannot be extended.

  If you need a Bypass code please visit SAMI Service Desk, where you can request additional information or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact the SAMI Service Desk at SAMISupport.fdu.edu.

• Still have Questions about DUO?

  For additional support, please visit SAMI Service Desk.

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

Install DUO Mobile App

The DUO app is available for mobile phones and tablets. You can directly access the DUO Mobile Security App using these links:

Activate your DUO Account

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iPadOS and Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

7. Choose your device’s operating system and click “Continue“

8. Click “I have DUO Mobile installed”

• If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone or Android, activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.

2. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

FDU NetID users who are logging into OKTA for the first time will be prompted to enroll using a browser or a client application that shows the interactive Duo web-based prompt.

1. Click on “Enroll” to continue

2. You will be redirected to verify with DUO MFA. Click on “Set up” then “Next” to continue

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices. For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Choose “DUO Mobile” as your verification method

4. Select your country from the drop-down list and type your mobile phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App. Click on “Add phone number” to continue

5. Double-check that you entered your information correctly. Click on “Yes, it’s correct” to continue if the information is correct

6. Click “Next” if you downloaded the DUO app as instructed in the first step

• If you have not completed installing the DUO Mobile App please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

7. Open the DUO Mobile app on your phone or tablet and add this account by scanning the QR code shown on-screen

8. When you receive confirmation that DUO Mobile was added click “Continue“

9. Once the setup is completed, click on “Log in with DUO“

Authentication Options

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will automatically receive a DUO Push but will also have the choice to select from “Other Options“. Review the options below to determine what works best for you.

These are the different ways in which you can use DUO:

Once you have activated DUO Authentication, Duo will automatically send a DUO Push to your registered device. Open the notification on your device, and you’ll see a green checkmark and a Red “x“. Simply tap the “Green Checkmark” to approve the authentication request and gain access to your account.

VPN users select the number corresponding to Push or type “push“. Users with multiple devices will need to include a number indicating desired device i.e. push2.

Once you have activated Duo Authentication, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

You can receive a one-time use code via text message. To get your one-time code click on “Text message passcode“. When you land on the text message page, it will show that a text message was just sent to you with a passcode.

VPN users select the number corresponding to SMS passcode or type “SMS“. Users with multiple devices will need to include a number indicating desired device i.e. sms2.

Click the “Phone call” option and DUO will call your phone. Answer the phone call from DUO and follow the voice instructions to log in to the application.

VPN users select the number corresponding to Phone Call or type “phone“. Users with multiple devices will need to include a number indicating desired device i.e. phone2.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

How Do I Change Settings or Enroll Another Device?

You can use the DUO Management Portal to easily edit and add new devices. For instructions on how to access the DUO Management Portal, follow the steps using the link below:

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install DUO Mobile App

The DUO app is available for Android, iOS and iPadOS. Use the links below to install DUO on your mobile device.

DUO Mobile App Setup

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive DUO web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

7. Choose your device’s operating system and click “Continue“.

8. Click “I have DUO Mobile installed”

• If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.

2. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the SAMI Service Desk for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

DUO Management Portal

For commonly asked questions on using DUO, please visit the link below:

Who will be affected?

This may affect FDU community users using Windows 7, Windows 8.1, Android Devices with Android OS version 9 or lower, and Apple devices with iOS versions that don’t support TLS 1.2.

Check if you are using the supported endpoints by reading the information below:

Windows

Supported Windows operating system (OS) versions will support TLS 1.2 by default. If you are running a supported Windows OS, no action is required.

Unsupported Versions for Windows Operating Systems

Check OS Version

• Open the Windows Search box and type “About your PC” and click on “Open“
• Under Windows Specifications, check which edition and version of Windows your device is running

Enabling TLS 1.2 on your Operating System

If your operating system was manually changed to disable TLS 1.2 for some reason, you can verify or configure your system for TLS 1.2.

Before making any changes, create a backup of the registry:

1. In the Windows Registry Editor, locate and click the “Protocols registry key” or “subkey“
   that needs to be backed up
2. Click “File”, then “Export”
3. In the Export Registry File dialog box, select the filename and location of where to save the backup
4. Click “Save”

After creating a backup of the registry, follow the steps below to enable TLS 1.2 on your system:

1. Click the Start menu, type “regedit” and press the Enter key. The Registry Editor window should be opened.
2. Navigate to follow the registry path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
3. Check if the subkey of TLS v1.2 is enabled for both the server and the client. Each protocol’s state is controlled by two keys: Enabled and DisabledByDefault
4. Make sure the Enabled value is 1 and the DisabledByDefault value is 0 or missing, the protocol is enabled.
5. If the Enabled value is 1 but the DisabledByDefault value is 1, the protocol is disabled by default – it will not be used unless another host explicitly requests it during negotiation.
6. If the Enabled value is 0, the protocol is disabled
7. Restart the system to ensure the new settings take effect

DUO Mobile

Supported Duo Mobile applications running on supported OS versions will support TLS 1.2+ by default. If you are running a supported Duo Mobile application on a supported OS, no action is required.

• Supported Android OS versions: Android 10.0 and greater
• Supported iOS versions: iOS 14.0 and greater

Web Browsers

Common web browsers like Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, etc. with their latest version are supporting TLS 1.2.

Chrome and Microsoft Edge

1. In the Windows menu search box, type “Internet Options”
2. In the Internet Properties window, on the Advanced tab, scroll down to the Security section
3. Make sure the “User TLS 1.2” checkbox is checked

4. Click “OK” and restart the browser

Mozilla Firefox

1. Open the Mozilla Firefox Browser
2. In the address bar, type “about:config” and press “Enter“
3. In the Search Field type “tls”. Find and double-click the entry for “security.tls. version. min”
4. Make sure the integer value is 3 to force a minimum protocol of TLS 1.2

5. Click “OK” and restart the browser

We understand that upgrading your device is not always an option. In these instances, you can still use Duo Passcodes to perform multi-factor authentication.

1. To use this method, select “Enter a passcode” upon receiving your browser’s Duo security prompt

2. Next, open the Duo app and click “Show”. This will provide a six-digit passcode which you can enter into the browser prompt

3. Enter the six-digit passcode from the DUO app and click “Log in”

Echo360 helps instructors capture and extend those moments to improve student engagement before, during and after class.

Through our technology platform, students have 24/7 access to classroom discussion, presentation materials, and the lecture itself.

Getting Started with “Echo 360 Universal Capture: Personal“

Universal Capture: Personal is a stand-alone application designed to be used by instructors on their personal computers to generate video recordings. The software enables you to create video recording across multiple computing platforms via a unified interface. That means instructors can record and share video on Mac and Windows computers, inside or outside of the classroom, with an identical user experience on each device.

For those faculty members who do not yet have an Echo 360 account, it is necessary for you to login to Webcampus first. Therefore, please follow the directions below in order for you to have access to Echo360 environment. Once you have completed these steps via webcampus, thereafter users will be able to login directly to echo360.fdu.edu with their FDU NetID credentials.

1. Login to Webcampus using your FDU NetID
2. Click on “Your Course“
3. Click on “Course Documents“

4. Click on “Tools“
5. Click on “Echo360 Cloud“

6. In this page, enter a Name that makes it clear this is the link for Echo360 class content, for example: “Echo360 Recordings”
7. Click “Submit“

8. A new link will appear on your Course Documents page titled “Echo360 Recordings“. This maybe at the bottom of the Course Documents page
9. Click on the “Echo360 Recordings” link. This will redirect you to the Echo environment

10. Click on the “Gear Icon” on the top right
11. Click on “Downloads“

12. From the Universal Capture: Personal area of the Downloads page, select the link to download the installer appropriate for the type of computer/operating system you are running. After you have downloaded the personal capture, follow the instructions on how to capture your lectures using this tool

13. Once you have installed the software, please launch the Universal Capture: Personal application. If you see the following login screen, click on the link and login with your FDU NetID credentials

14. After logging in select the inputs you want to capture from the two drop down menu. If the drop down menu says No Input just select the option you want from the available sources
    • Left Input: Click on the dropdown menu to select your input for the left video channel (e.g. display, webcam, etc.).
    • The bars in the middle shows the volume levels of the audio capture.
    • Right Input: Click on the dropdown menu to select your input for the right video channel (e.g. display, webcam, etc.).
    • The Display option from the drop down menu chooses the application that you want to record from your computer for example a PowerPoint presentation.
    • Preview the inputs on the screen; to be sure, they will record properly.

15. Click the “Pencil Icon” or title to launch the Capture Details dialog box

16. Enter a Title, add a Description or Tags and select a Publishing location for the recording. By default, your recordings are published to your “Library” folder
17. Click “Save”

18. At this point, if you are going to present any materials via PowerPoint, Web or any other applications open it and minimize it
19. When you are ready, click the “Record” button. You will have 5 seconds before recording starts so you can switch to the material you want to present

20. During a recording, you will have the option to Stop, Pause, or Cancel recording. Do not stop recording until you are totally finished with the session. If you click on the cancel button, it will cancel the entire recording

• Once you stop the recording, you will receive a message and you can click on the “Close” option to exit the program. Once your recording process is finished, it will automatically publish to the location that you have specified. You will receive an email when processing is finished and you are able to view your recording

Viewing Recording

Once you receive the email, your video is online and ready to be viewed.

1. Log back into echo360.fdu.edu
2. Click on the “My Content” tab on the left side of the window.
3. Click on the recording that you want to view

4. If you want users to view your recording, scroll down towards the bottom of the screen to the “Links” section. Copy the link and you can send it to users via email

Accessing Ellucian COLLEAGUE

COLLEAGUE uses single sign-on protocol for users to login. The login or user ID consists of the first part of the FDU NetID up until the @ sign in the NetID.

For instance, if your NetID webmail address is john.q.public@fdu.edu your COLLEAGUE login ID would be “john.q.public“

The password would be the exact same one that you use with your FDU NetID.

Virtru email encryption is the preferred method to send and view encrypted emails and files with your FDU email address. Available for FDU Faculty and Staff upon request. Click the link below to request access to Virtru Email Encryption.

The Virtru Email Encryption Tutorial will help users navigate installation, basic use, different usage scenarios, and common technical questions.

Alternative Approved Methods for Encryption

If you are not approved for Virtru email encryption, the articles below are alternative, FDU OIRT and DSIRT approved methods for encrypting Microsoft Office and Adobe PDF files and comply with the University WISP.

Follow these easy to use instructions for encrypting Word, Excel, and Acrobat files using built-in features.

1. For Word and/or Excel files, first click on File on the upper left-hand corner

2. Under the Info tab, click on Protect Document for Word and Protect Workbook for Excel followed by Encrypt with Password

3. Enter a password in the pop-up window. Re-enter the password in the next window to confirm

4. The below message will confirm your document has been password-protected

5. To open a password-protected file, double-click on the file and enter the created password

1. Select Tools on the Navigation Tab and then select Protect

2. On the Protect Tab select Encrypt

3. Select Encrypt with Password. Then select Yes on the security pop-up window

4. Check Require a Password to Open the Document and then choose a strong password. Under compatibility, choose Acrobat X and later to change the encryption method to 256-bit.

5. Confirm the password when requested. Please note that the document WILL NOT be fully encrypted until it is saved

6. To open the file, double-click the file and enter the created password.

To maintain a secure and productive Microsoft Teams experience at Fairleigh Dickinson University, it’s important to understand how to manage external communication requests, recognize brand impersonation attempts, and report suspicious content. This guide offers clear, step-by-step instructions to help you stay secure while using Teams.

Managing Incoming Requests from External Users

To ensure your Teams environment remains secure, review and manage requests from individuals outside of FDU before accepting any communication.

Steps to Manage External User Requests:

1. Initial Notification: When someone outside FDU tries to initiate a chat, you will receive a notification indicating they are external to your organization

2. Review the Request: Examine the name and any provided details. Be cautious of unfamiliar or suspicious names
3. Choose an Action:
   • Click “Accept” if you recognize the individual and have a valid reason to communicate
   • Click “Block” if the person is unfamiliar or seems suspicious. Blocking prevents further contact

Protecting Against Brand Impersonation in Teams Chat

Microsoft Teams now detects potential brand impersonation attempts automatically. This feature alerts you if an external user’s message seems suspicious.

Steps to Protect Yourself:

1. First Message Analysis: Teams evaluates the external user’s name and email for impersonation risks
2. High-Risk Alert: If a potential threat is detected, Teams will display a prominent warning with one or more of the following:
   • The sender’s name or email resembles a known FDU entity
   • No previous communication history with the sender
   • The sender is outside your organization

3. Review the Message Content: Click “Preview their messages” and read the message carefully. Watch for urgent requests or unusual links/attachments
4. Second Warning (If Applicable): If you proceed to accept, Teams may display another warning about the associated risks

5. Make Your Decision: Use the alerts and message content to decide whether to continue the conversation

Reporting Suspicious Content

Reporting suspicious messages, calls, or users within Teams helps FDU’s security team manage potential threats effectively.

Reporting Messages from Internal User:

1. Hover Over the Message: Place your cursor over the suspicious message.
2. Click the “More options” (…) icon > More actions > Report this message.

1. In the dialog that opens, verify Security risk – Spam, phishing, malicious content is selected, then click “Report”

4. In the confirmation dialog, click “Close”

Reporting Messages from External Sender:

If you receive a suspicious message from an external sender (e.g., @outlook.com, @live.com), the “Report this message” option in Teams will not be available.

To report a suspicious message from an external source, you must create a SAMI support ticket:

1. Click “Get Support” button located at the bottom of this article
2. Create a support ticket and include all relevant details about the suspicious message