faq

Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

Common FAQ’s for Duo Authentication

• What are my authentication options?
  • DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
  • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
  • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.    You do not have to have a smartphone for this option.
  • Phone Call
  • (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
• Is DUO Mandatory?

  DUO is required for all FDU Staff, Faculty, and Students.

• What are Passcodes?

  If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.

  • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.

   

  • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

   

  • Temporary Passcodes – If you do not have your device with you, you can obtain temporary passcodes by calling the Fairleigh Dickinson University Technical Assistance Center (UTAC). Each of the passcodes can only be used once, and will expire in 7 days.
• What does “Remember This Device for 60 Days” mean?

  Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.

• How does “Remember This Device for 60 Days” work?

  The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.

• Forgot your device?

  If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC).  Each of the passcodes can only be used once and will expire in 7 days.

  NOTE: If you have lost your device, please report it to the Fairleigh Dickinson University Technical Assistance Center (UTAC).  We want to ensure someone else does not maliciously authenticate your account with your device.

• Who can use DUO?

  DUO is available to all faculty,staff, and Students. At this time, DUO is not available to FDU retirees, past employees, or alumni.

• Can I use DUO without using Wi-Fi or Cellular data?

  Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.

• What Applications are Using DUO?

  DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service.  Examples of some websites that require DUO authentication are listed below.

  • WebAdvisior
  • WebCampus
  • Office365 (Office365.fdu.edu)
  • Blackboard
  • Zoom
• I have stopped receiving push notifications on DUO Mobile.

  You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.

  Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

  iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:

  1. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
  2. Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
  3. Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.

  The steps that Push Troubleshooting performs automatically are as follows:

  • Check device settings.
  • Check internet connectivity.
  • Check that the device can contact Duo’s cloud service.
  • Attempts to send a test Duo Push notification.

  Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.

  If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

  If you’ve tried the suggestions here but can’t get Duo Push working or reactivate your device yourself, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC).

• What if I get a notification that someone is trying to access my account, but I didn’t request it?

  Press the red “X“ to deny access to your account, then promptly change your FDU NetID password.

• Is the DUO smartphone app available for iOS (iPhone / iPad) and Android devices?

  Yes! Visit the app store on your smartphone to download DUO Mobile.

  DUO for iOS >

  DUO for Android >

  NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

• What if I get a new smartphone or device?
  1. If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
  2. Choose your device from the list, and then click “Device Options” next to your phone.
  3. Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.

  If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).

  1. Login to FDU Self-Service Portal and enter the temporary passcode.
  2. Click on “Add a new device.”
  3. Once you complete adding your new device, please delete the device you are replacing.
• Can I have DUO on more than once device?

  Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.

  NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portal access your settings.)

  After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.

• What can the DUO app access on my smartphone?

  The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.

• Still have Questions about DUO?

  For additional support, please visit the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

Activate your DUO Account

NOTE: This step requires a Desktop or Laptop browser.

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

7. Choose your device’s operating system and click “Continue“.

8. Click “I have Duo Mobile installed”

• If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

2. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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Authentication Options

There are four ways you can use DUO:

Push	Preferred Method Once the DUO mobile app is installed, you can select “Push” to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access. VPN users select the number corresponding to Push or type push (Users with multiple devices will need to include a number indicating desired device i.e. push2).
Passcode	Once the DUO mobile app is installed, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
SMS Passcode (Faculty/Staff)	You can receive a one-time use code via text message. To get your one-time code click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option. Click Send codes to get a new batch of passcodes texted to your phone. VPN users select the number corresponding to SMS passcode or type sms (Users with multiple devices will need to include a number indicating desired device i.e. sms2).
Call Me (Faculty/Staff)	Click the Call Me button on the Duo Prompt and Duo will call your phone. The status bar at the bottom of the Duo Prompt updates at each step of the process. VPN users select the number corresponding to Phone Call or type phone (Users with multiple devices will need to include a number indicating desired device i.e. phone2).

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

7. Choose your device’s operating system and click “Continue“.

8. Click “I have Duo Mobile installed”

• If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

2. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.