Unified Communications Deployment Update: New Desktop Icon

As part of our previously announced Unified Communications backend platform update, we will be upgrading the University’s softphone application from Cisco Jabber to Cisco’s newer softphone application, Webex Calling.

In the coming weeks, users with FDU-owned Windows and macOS computers will notice a new Webex icon on their desktops. Although this icon will eventually be used to access Webex Calling, softphone users should continue using Jabber for now. The new software is being installed well in advance to ensure a seamless transition. Once we are ready for the community to switch from Jabber to Webex Calling, we will send an additional communication with further instructions.

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