Webadvisor FAQ

Webadvisor is one of three systems used on campus using the WEB prefix in the name.  The other “WEB” systems are Webcampus and Webmail.   Webadvisor is used by students, faculty and staff for various purposes.  Students can use Webadvisor to search for classes, register for classes (if permitted), view class schedule, use Degree Audit (if permitted), accept Financial Aid award letters, pay bills on line, view grades, change emergency notification contact information and other tasks. Those faculty and staff that oversee budgets can access the information in Webadvisor.  Faculty can also view their class rosters and their class schedules, do enrollment verifications and do grading on-line.

Undergraduate and graduate students (new and transfer) will get an account automatically.  When a student has been admitted to the University, a process is run nightly (except weekends and holidays).  Both an FDU NetID and a Webadvisor account are established.  Once the NetID has been established, the student will receive an email from the USAN department containing the information.

For help with your FDU NetID/email account please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC).

For help with your Webadvisor account and Self-Service please email webadvisoradmin@fdu.edu.

Problems using Webadvisor may be divided into two categories: technical and non-technical.  For technical questions such as login problems, menu issues, login/password issues, error messages on screens, etc. you may write to webadvisoradmin@fdu.edu for help.  Someone is always available during business hours to field email questions sent to that address and sometimes people will answer questions after normal business hours as well.  Non-technical issues such as missing grades, financial aid awards, transcript requests, bill payments, degree audit questions, address changes, incorrect data, etc. should be addressed to the appropriate office such as Enrollment Services  or the Financial Aid Office.

Enrollment Services

Financial Aid

Webadvisor is available for use between the hours of 3:00am – 11:00pm daily.  During priority registration, the hours are from 8:00am – 11:00pm.  Please check for any changes in the hours of operation that are posted on the main Webadvisor page webadvisor.fdu.edu

When you are on the main FDU webpage (fdu.edu) there is a dropdown menu on the top right labeled “Web Shortcuts”.  Under there you will find links to the various systems on campus including Webadvisor.  Once your account has been created you may use your email login and password to login to Webadvisor.  Do not click on the Prospective Students tab as you are already a student.  Only click on the Log In tab on the menu bar at the top.

If you forget your login or password for Webadvisor, that means that you have forgotten your email login and password since they are the same.  You must contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to ask for assistance.  Once your issue is resolved, you will be able to login to Webadvisor.

Yes, Webadvisor passwords expire when your FDU Net ID (email) password expires.  When you change your email password it will be valid to use to login to Webadvisor.

If you receive a lockout message, don’t panic.  Just close your browser and then start a new session and clear your browser cache or try logging in with a different browser.  You should be able to access Webadvisor again after you do that.

Strange results such as inappropriate screen responses, missing menu items or text, etc. may be due to an incompatible version of the browser software you are using to access Webadvisor.  Or it may be due to the security settings in your browser.  In general, Internet Explorer, Mozilla Firefox, Google Chrome and Safari will work with Webadvisor.  However, the PC, laptop or other device you are using may be at a patch level that may cause problems using Webadvisor.  If that is the case, try using a different browser or even a different PC, laptop or other device.  You can also see if the security settings in your browser are set at a medium level and allow for cookies to be set.  Doing this may also clear up browser issues.  Also, some companies and other entities have firewalls that allow limited or no communication outside of the home network.  If that is the case, you will not be able to use Webadvisor from that site.

If the Degree Audit option does not appear on your menu, then your academic program of study is not set up to use Degree Audit.  For further information regarding that, please contact the Records Office in Enrollment Services or speak to your academic advisor.

Enrollment Services

Being able to register for classes is dependent upon the academic program you are enrolled in.  Most graduate students can register for classes with the exception of a couple of academic programs.  Many undergraduate students may register for classes on-line through Webadvisor AFTER their initial enrollment.  Some undergraduate and graduate academic programs, however, do not permit on-line registration at all because they require the student to meet with their advisor who will register them.

If your grades do not appear on Webadvisor then your professor probably has not entered them on Webadvisor yet.  If the professor says they have entered them onto Webadvisor, then Enrollment Services has not yet done the verification process.  The verification process is done at least once daily.  Once the process has been run, the grades will appear.

You can use Webadvisor for this.  Just click on the Transcript link.  If you are an alumnus of FDU, you need an FDU email account.  You can create an alumni email account via the WEBMAIL page.  If you cannot get a transcript through Webadvisor then please visit the Enrollment Services web page on (fdu.edu) or call the Enrollment Services office on the campus you attend(ed).

You can use Webadvisor for this.  Just click on the Transcript link.  If you are an alumnus of FDU, you need an FDU email account.  You can create an alumni email account by visiting identity.fdu.edu .  If you cannot get a transcript through Webadvisor then please visit the Enrollment Services web page on (fdu.edu) or call the Enrollment Services office on the campus you attend(ed).

Students are able to click on the Financial Aid Self Service link under the Financial Aid tab. This link will show you all FA requirements you have completed and what you still need to complete.

If you are expecting to see a Financial Aid Award Letter in Webadvisor and do not then your award is in a pending status and you should contact the Financial Aid Office.  All questions regarding your aid should be addressed directly to the Financial Aid Office.

Yes you can pay your bill online by clicking on the Make a Payment link.  You MUST have a balance to do this – there are no options for pre-payments of anticipated bills.

Please make sure you follow the directions below during Webadvisor hours of operation listed on the main Webadvisor page.

Do not click on the Prospective Student tab.

If you are locked out, the lockout is temporary.

If you have login issues regarding Webadvisor you must contact the the Fairleigh Dickinson University Technical Assistance Center (UTAC) because that means there is also a problem with your NetID credentials.