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University Systems and Networking

University Systems and Networking (USAN) oversees the University's Data Centers and Wired / Wireless Network. We support both the Metropolitan and Florham campuses, as well as our international campuses in Vancouver and Wroxton. USAN enables the access, flow and storage of information within the University while defending our network against all threats and maintaining the integrity of our data.

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Copyright Enforcement Policy

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Fairleigh Dickinson University vigorously enforces United States copyright law. When utilizing the FDU Local Area Network or FDU provided Internet Access, you are required to adhere to all existing US copyright laws.

To view the full statement of law, please visit:

Failure to comply with this document can result in FDU disciplinary action as well as civil and criminal penalties.

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CrashPlan Backup Email Alert

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Backup Alert Email Notifications

CrashPlan Backup will send users an email alert notifying them of any incomplete backups of their devices.

  • The CrashPlan Backup email alert will be sent from “CrashPlan <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: “[External]Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan Backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan Backup device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email.

For Windows Devices

To locate the name of a CrashPlan Backup device:

  1. Click the CrashPlan Backup icon in the Windows System Tray, also referred to as the notification area.

CrashPlan Backup icon

  1. Click “Run Backup now

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

Ensure the CrashPlan backup application displays the same name as the CrashPlan Backup alert email you received.

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For macOS Devices

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

  1. Click the “CrashPlan Backup” System Tray or macOS menu bar Icon

CrashPlan Backup Icon

  1. Click “Run Backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan Backup’s last completed backup and the amount of new data that needs to be backed up.

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CrashPlan Tutorial

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CrashPlan is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

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About CrashPlan

CrashPlan Policy

CrashPlan is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use CrashPlan?

CrashPlan is presently licensed for full-time faculty and full-time staff only. The University mandates CrashPlan for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by CrashPlan when your system is being backed up.

Personal Documents folder locations:

Windows PCC:\users\username\Documents\Personal Documents\
macOS/users/username/documents/Personal Documents/

Tip

If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by CrashPlan.

Is My Data Secure?

CrashPlan uses AES-256 encryption is used when storing your backups and can only be accessed by the CrashPlan account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by CrashPlan.

Location of User Profile:

Windows PCC:\users\UserName\
macOS/users/username/

Warning Warning

Any data not stored in the user profile will NOT be backed up by CrashPlan. It is highly encouraged to store university business data within your user profile.

How to Install on a Windows PC

To install CrashPlan on your Windows PC, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

Before Installing CrashPlan, you must be logged in as the owner of the machine using your NetID Credentials.

  1. Open FDU Self Service Portal for Software on your University PC
  2. Click on CrashPlan Backup and then click “Install” on the right-hand side

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Install on macOS

To install CrashPlan on your macOS device, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

  1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
  2. Locate CrashPlan Backup and click “Enroll”
  1. After the package installs, you will be prompted to enter your FDU email address and then click “OK

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the CrashPlan needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

Note

In order to proceed, CrashPlan must be installed prior to continuing, please refer back to the Install instructions for your operating system from the CrashPlan User Guide. A link is found at the bottom of this page.

Tip

A backup set is CrashPlan’s way of describing the backup configuration and what files are being backed up.

  1. Click on the CrashPlan app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device
  1. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
  2. Click “Replace Existing
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  1. Click “Start” to continue with the replace existing device process
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  1. Select the device from the list you are replacing and click “Continue
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  1. Click “Select Files” on the following window
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  1. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files
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  1. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go
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  1. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
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  1. The next window Downloads the Files to your device. When the transfer is completed, click “Next
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Tip

You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.

  1. Your Transfer is now complete, click “Finish
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Verifying a Backup Instructions

If you are unsure if you have CrashPlan installed and backing up your system, this quick guide will help give you some comfort.

  1. Click on the CrashPlan icon from the system tray on Windows and the menu bar on macOS

CrashPlan Icon

  1. The Progress will be displayed like in the Figure below
This image has an empty alt attribute; its file name is Code42-Verifying-Backup-Progress-Figure-2.png

Note

Depending on your backup size, this could take anywhere from a few minutes to a few days. CrashPlan will continue to run and backup in the background. After the first successful backup, incremental backups will occur.

How to Manage Backups

CrashPlan allows you to manage your backup sets. If you want to review your backup set or request assistance, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

How to Restore Files

Accidentally deleted or unable to find a file? CrashPlan can help. Please follow the following guidelines in restoring lost or previous versions of files.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
  1. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
  2. Click “Restore Files
  3. Select the device you wish to restore from
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Note

If you have more than one backup device, please select the device from where you want to restore the file from.

  1. You can select a date range from when you wish to restore from on the right-hand side
  2. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
  3. Click “Restore Files
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  1. Select how CrashPlan will restore your files. Click “Go” when finished
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Note

Above are the recommended options for restoring files, this will help you find them more easily.

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

How to Add Backup Sets

Using CrashPlan you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

Note

If you schedule multiple backup sets to run at specific times and the backup sets go to the same destination, ensure that these times do not overlap. This ensures good backup performance.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
This image has an empty alt attribute; its file name is Code-42-How-to-Add-Backup-Sets-Figure-1.png
  1. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
  2. From the CrashPlan console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…
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  • The next window will be the Add Backup Set configuration window.
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Note

The “Add Set” button will be un-clickable until it is completely configured.

  1. Click “Rename” to label your backup set
  2. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination
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  1. When finished click “Save
  2. Click “Change” to set your destination for your backup
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  1. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save
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  1. Click “Add Set” to finalize the setup and start backing up to a local location
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Your new back upset is finished and will begin backing up as configured.

This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-8.png

Backup Alert Email Notifications

CrashPlan will send users an email alert notifying of any incomplete backups of their devices.

  • The CrashPlan email alert will be sent from CrashPlan for Enterprise <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email. To locate the name of a CrashPlan device, left-click the CrashPlan “C” symbol icon in the Windows System Tray, also referred to as the notification area.

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

For macOS users left-click CrashPlan symbol icon on the macOS icon menu bar. The CrashPlan device name will be displayed in the console. Ensure the CrashPlan application displays the same name as the CrashPlan backup alert email you received.

CrashPlan Symbol Icon

CrashPlan Device Name

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

  1. Left-click the “CrashPlan” System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click “Run backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan’s last complete backup and the amount of new data needed to be backed up.

Getting Support

For additional support, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

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Create and Share Office 365 Documents through OneDrive

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Whether you’re working at home or the office, OneDrive makes it easy to create new documents and share your files. You can even collaborate with others on a document.

In the following external article, you’ll learn how to create documents and folders. It will go over how to share your files with different groups of people, as well as the various collaboration tools available in Office 365.

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Data Security Policy on GenAI

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Effective Date: April 1, 2025


Generative Artificial Intelligence (GenAI) is a technology capable of generating new text, images, video, and other data by analyzing and modeling existing datasets. This policy ensures that all members of the FDU Community understand that entering information into publicly available GenAI applications may contribute that data to the application’s training models, potentially making it accessible beyond the university and exposing confidential information.

Additionally, this policy defines the responsible use and data security requirements for GenAI by University faculty, staff, and students. These requirements supplement existing data security policies established by OIRT. Accordingly, diligence must be maintained to protect the confidentiality, integrity, and availability of Administrative Data and Education Records that may be accessed, processed, or generated through GenAI applications.

  • Confidential, Restricted, or Official Use Only Information must not be entered into any publicly available or commercial GenAI application unless an approved agreement is in place with the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). This agreement must include appropriate data security requirements in compliance with university policies.
  • WISP protect information shall not be entered into any private GenAI application without prior approval from the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). Additionally, if the application is not owned and administered by Fairleigh Dickinson University, an approved use agreement must be executed with the application provider and must include appropriate data security requirements in compliance with university policies.
  • Each GenAI application handling Confidential, Restricted, or Official Use Only Information must have an Acceptable Use Policy (AUP) defining its terms of use, data collection policies, and user responsibilities. Faculty may include the AUP in course syllabi if GenAI is permitted for use in the course.
  • Output from a GenAI application must be reviewed by the submitter of the request for confidentiality, integrity, accuracy, fairness, regulatory compliance, and academic attribution with unintended bias before publication or ingestion into another University system in accordance with current FDU Information Security policies located on IT.FDU.EDU.
  • Confidential, Restricted, or Official Use Only Information must not be retained within GenAI systems after processing, particularly in products and services not hosted by FDU. If the GenAI system allows data deletion, the data must be securely removed once processing is complete unless retention is legally or regulatory required. If deletion is not feasible due to system limitations, alternative measures must be implemented to ensure data confidentiality, such as anonymization or eliminating sensitive data before inputting it into the system.
  • A disclaimer must clearly indicate when GenAI is used to generate data or influence decision-making. This ensures transparency regarding the nature and origin of the information provided.
  • In the event of a suspected or confirmed data security incident involving a GenAI system, users must immediately report the incident to the Data Security Incident Response Team (DSIRT) by contacting the Fairleigh Dickinson University Technical Assistance Center (UTAC) at (973)-443-8822. The UTAC is available 24×7.

Appendix I

Key AI Definitions

  • Submitter—End user (student, faculty member, staff) inputting a query or prompt into an AI tool or product
  • Generate— the process of creating new content such as text, images, audio, video, or other forms of data based on patterns and information learned from existing datasets
  • Generator–A system, tool, or mechanism that creates new content
  • Ingestion— the process of inputting, integrating, and processing data into a system

Appendix II

DATA SECURITY INCIDENT RESPONSE TEAM (ROLES AND RESPONSIBILITIES)

The Data Security Incident Response Team membership includes the Chief Operating Officer, the Chief Information Officer, the Chief Information Security Officer, the Chief Academic Officer, the University General Counsel and the University Risk Manager. Each member of the Data Security Incident Response Team (DSIRT) has responsibilities related to the security of all the organization’s sensitive information. The DSIRT members listed below have specific responsibilities regarding the reporting and handling of data security incidents. Note that one person may serve in multiple roles.

Senior Vice President and Chief Financial Officer: Frank Barra
Office: 201-692-2237; Email: fbarra@fdu.edu

Chief Information Officer (CIO): Neal Sturm
Office: 201-692-8689; Email: sturm@fdu.edu

Chief Information Security Officer (CISO): Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Privacy Officer: Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Senior Vice President and University Provost: Benjamin Rifkin
Office: 201-692-7093; Email: brifkin@fdu.edu

Office of the General Counsel: Steve Nelson
Office: 201-692-2466; Email: snelson@fdu.edu

University Risk Manager: Gail Lemaire
Office: 201-692-7083; Email: lemaire@fdu.edu

Vancouver Campus Executive: Wilfred Zebre
Office: 604-648-4462; Email: wilfred_zerbe@fdu.edu

Associate Vice President for MIS: Saul Kleinman
Office: 201-692-2065; Email: saul@fdu.edu


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Domain Registration

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Last Revision: 02/07/2020

I. OBJECTIVE

In an effort to maintain the reputation, security, continuity, and technical oversight of university assets considered part of our overall catalog of services, the Office of Information and Resource Technology is issuing a new policy concerning domain names affiliated with Fairleigh Dickinson University. Affiliation with FDU is determined by OIRT in conjunction with the Offices of General Counsel and Communications and Marketing.

II. POLICY

All domain registrations that have an affiliation with the University must be registered through OIRT. An affiliation is defined as a domain that identifies the University as part of its naming nomenclature and houses content specific to the University or any function, whether administrative, academic, or student related to the University. To request a new domain, please complete the following:

Domain Transfer or Registration Request

You may also try emailing your questions to domainregistrar@fdu.edu.

In addition to the domain registration, ongoing certification renewals and any backend technical configurations will be managed by OIRT. All costs associated with the domain will be charged back to the department.

Any department that today independently manages/operates a University domain as defined above or has obtained a domain with any affiliation with FDU must notify OIRT of the existence of that domain so ownership can be moved over to OIRT management. Please contact OIRT by sending all available information to domainregister@fdu.edu. A member of OIRT will work with the department to move the ownership over properly. All content of any domain, as well as plug-ins or any other functionality of the domain, will be reviewed by OIRT but are the responsibility of the individual departments.

III. IN CASE OF QUESTIONS

All questions relating to the Domain Registration Policy can be addressed to the VP & CIO of Fairleigh Dickinson University.


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FAQ
  • An alias is an additional email address that will direct mail to your FDU email account. Creating an alias for your account can be a useful strategy. For instance, if you are spearheading a project, it may be easier to solicit replies to an address that contains the name of the project than it would be to garner responses to your existing email address. If this solution interests you, please fill out the Email Alias form.

  • Due to the cavernous email storage offered on the Office365 platform, there has been little to no demand for FDU staff and faculty members to request an increased mail quota. Office365 email provides enough capacity for even our most prolific users. However, if special circumstances make you the exception to this rule, you can request a quota increase by completing the Quota request form.

  • FDU’s Acceptable Use Policy prohibits running software that accepts incoming connections from other computers. Programs such as BitTorrent or other P2P file sharing hosting program all contain server components that allow others to connect to your computer and retrieve files from your system. In addition to the legal implications of sharing copyrighted materials, file sharing software creates a security concern. Improper use of these programs could result in the compromise of your private files and may leave your system open to attacks from other computers.

  • Phishing involves the use of e-mail messages that appear to come from your bank or another trusted business in an attempt to scam the user into surrendering private information that will be used for identity theft. The phishing e-mail typically ask you to click a link to visit a Web site, where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers

    Scammers have become increasingly sophisticated in creating fraudulent emails and Web sites that look authentic. These emails and Web sites often appear to be from legitimate companies and include images and logos of these organizations.

  • The Network ID (NetID) is a Windows Active Directory account uniquely assigned to each student, faculty & staff. It serves as your login to many computing and networking services including FDU Email.

  • FDU’s Opus is a Red Hat Linux based server. Opus provides an environment for FDU students, staff, and faculty to practice using software such as:

    • Expect
    • Gcc
    • Gzip
    • Aspell (Ispell replacement)
    • Java (Now 1.8.0_181)
    • Make
    • Ncurses
    • Tcl
    • Tcsh
    • Tcl/Tk
    • Strace (Trace)
    • Emacs
    • Bison
    • Nano (Formerly Pico)
    • Perl
    • LaTeX
    • A2ps
    • Links (Lynx Alternative)

    If you require access to Opus, please fill out the form.

  • In order to provide a safe and stable computing environment, the FDU-Wireless and FDU-Secure wireless networks require NetID authentication. However, in certain instances our students, staff and faculty members will need to work on campus with people from outside of our community. This can include vendors, contractors, visiting scholars, or even a visiting family member or friend. In these instances, the FDU community member can sponsor a guest for temporary wireless access.  The sponsor of a guest account will be responsible for the actions of his or her guest. Please ensure that your guest(s) follow FDU’s Acceptable Use Policy for Computer Usage

  • In order to provide a safe and secure network environment, FDU IT requires devices to authenticate to the FDU network before connecting. This works well for computing devices such as desktop computers, laptop computers, and mobile devices such as tablets and phones. Most other electronics, including gaming consoles and streaming video boxes, cannot properly authenticate to the network. In these instances, we ask you to register the device using the online form below. Please note that each user on our network is entitled to register up to 5 devices.

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Anthony Licandro University Systems and Networking Manager
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Atif Warriach University Systems and Networking Systems Administrator (Linux)
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Basil Licop University Systems and Networking Office 365 Systems Administrator
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Charles Ciccotto University Systems and Networking Operations Manager
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Christopher Bland University Systems and Networking Systems Manager Lead
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Christopher Robley University Systems and Networking Director of Systems
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Cory Palacios Merino University Systems and Networking IT Assistant – Vancouver
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Danovan Golding University Systems and Networking Senior System Technology Manager
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Djeams Muse University Systems and Networking Network Analyst
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Estref Resuli University Systems and Networking Technician Operations – Vancouver
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Joshua Chan University Systems and Networking Systems Analyst
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Juan Estrella University Systems and Networking Network Analyst
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Juan Montufar University Systems and Networking Network Analyst
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Karl Henry University Systems and Networking Senior Desktop Engineer
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Kevin Atkinson University Systems and Networking Systems & Network Infrastructure Manager – Vancouver
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Leslie McRae University Systems and Networking Operations Systems Analyst
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Matt Gugel University Systems and Networking Senior Desktop Engineer
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Michael Reekie University Systems and Networking Director
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Rafael Alix University Systems and Networking Network Analyst
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Shashi Patel University Systems and Networking Network Analyst
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Stuart Alper University Systems and Networking Associate Vice President
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Thomas Grassi University Systems and Networking Junior Systems Administrator
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Torence Bobbitt University Systems and Networking User Support Helpdesk Technician
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Vishal Gandhi University Systems and Networking Systems Analyst / Application Developer / Email Specialist