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University Systems and Networking

University Systems and Networking (USAN) oversees the University's Data Centers and Wired / Wireless Network. We support both the Metropolitan and Florham campuses, as well as our international campuses in Vancouver and Wroxton. USAN enables the access, flow and storage of information within the University while defending our network against all threats and maintaining the integrity of our data.

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Copyright Enforcement Policy

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Fairleigh Dickinson University vigorously enforces United States copyright law. When utilizing the FDU Local Area Network or FDU provided Internet Access, you are required to adhere to all existing US copyright laws.

To view the full statement of law, please visit:

Failure to comply with this document can result in FDU disciplinary action as well as civil and criminal penalties.

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CrashPlan – Backup Email Alert

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Backup Alert Email Notifications

CrashPlan Backup will send users an email alert notifying them of any incomplete backups of their devices.

  • The CrashPlan Backup email alert will be sent from “CrashPlan <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: “[External]Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan Backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan Backup device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email.

For Windows Devices

To locate the name of a CrashPlan Backup device:

  1. Click the CrashPlan Backup icon in the Windows System Tray, also referred to as the notification area.

CrashPlan Backup icon

  1. Click “Run Backup now

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

Ensure the CrashPlan backup application displays the same name as the CrashPlan Backup alert email you received.

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For macOS Devices

After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:

  1. Click the “CrashPlan Backup” System Tray or macOS menu bar Icon

CrashPlan Backup icon

  1. Click “Run Backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan Backup’s last completed backup and the amount of new data that needs to be backed up.

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Create and Share Office 365 Documents through OneDrive

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Whether you’re working at home or the office, OneDrive makes it easy to create new documents and share your files. You can even collaborate with others on a document.

In the following external article, you’ll learn how to create documents and folders. It will go over how to share your files with different groups of people, as well as the various collaboration tools available in Office 365.

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Domain Registration

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Last Revision: 02/07/2020

I. OBJECTIVE

In an effort to maintain the reputation, security, continuity, and technical oversight of university assets considered part of our overall catalog of services, the Office of Information and Resource Technology is issuing a new policy concerning domain names affiliated with Fairleigh Dickinson University. Affiliation with FDU is determined by OIRT in conjunction with the Offices of General Counsel and Communications and Marketing.

II. POLICY

All domain registrations that have an affiliation with the University must be registered through OIRT. An affiliation is defined as a domain that identifies the University as part of its naming nomenclature and houses content specific to the University or any function, whether administrative, academic, or student related to the University. To request a new domain, please complete the following:

You may also try emailing your questions to domainregistrar@fdu.edu.

In addition to the domain registration, ongoing certification renewals and any backend technical configurations will be managed by OIRT. All costs associated with the domain will be charged back to the department.

Any department that today independently manages/operates a University domain as defined above or has obtained a domain with any affiliation with FDU must notify OIRT of the existence of that domain so ownership can be moved over to OIRT management. Please contact OIRT by sending all available information to domainregister@fdu.edu. A member of OIRT will work with the department to move the ownership over properly. All content of any domain, as well as plug-ins or any other functionality of the domain, will be reviewed by OIRT but are the responsibility of the individual departments.

III. IN CASE OF QUESTIONS

All questions relating to the Domain Registration Policy can be addressed to the VP & CIO of Fairleigh Dickinson University.


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Duo – Quick Start Guide

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Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

Activate your DUO Account

NOTE: This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner
  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue“.
Duo - Choose Platform
  1. Click “I have Duo Mobile installed”
  • If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
  1. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.


Authentication Options

There are four ways you can use DUO:

PushPreferred Method

Once the DUO mobile app is installed, you can select “Push” to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

VPN users select the number corresponding to Push or type push (Users with multiple devices will need to include a number indicating desired device i.e. push2).
PasscodeOnce the DUO mobile app is installed, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
SMS Passcode
(Faculty/Staff)
You can receive a one-time use code via text message. To get your one-time code click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option. Click Send codes to get a new batch of passcodes texted to your phone.

VPN users select the number corresponding to SMS passcode or type sms (Users with multiple devices will need to include a number indicating desired device i.e. sms2).
Call Me
(Faculty/Staff)
Click the Call Me button on the Duo Prompt and Duo will call your phone. The status bar at the bottom of the Duo Prompt updates at each step of the process.

VPN users select the number corresponding to Phone Call or type phone (Users with multiple devices will need to include a number indicating desired device i.e. phone2).

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.


How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

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Duo – Student Quick Start Guide

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Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

Activate your DUO Account

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner
  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue“.
Duo - Choose Platform
  1. Click “I have Duo Mobile installed”
  • If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration
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Configure Device Options (Optional)
  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
  1. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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Authentication Options

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

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FAQ
  • An alias is an additional email address that will direct mail to your FDU email account. Creating an alias for your account can be a useful strategy. For instance, if you are spearheading a project, it may be easier to solicit replies to an address that contains the name of the project than it would be to garner responses to your existing email address. If this solution interests you, please fill out the Email Alias form.

  • Due to the cavernous email storage offered on the Office365 platform, there has been little to no demand for FDU staff and faculty members to request an increased mail quota. Office365 email provides enough capacity for even our most prolific users. However, if special circumstances make you the exception to this rule, you can request a quota increase by completing the Quota request form.

  • FDU’s Acceptable Use Policy prohibits running software that accepts incoming connections from other computers. Programs such as BitTorrent or other P2P file sharing hosting program all contain server components that allow others to connect to your computer and retrieve files from your system. In addition to the legal implications of sharing copyrighted materials, file sharing software creates a security concern. Improper use of these programs could result in the compromise of your private files and may leave your system open to attacks from other computers. To view FDU’s stance on this issue in its entirety, please view the document below. 

  • Phishing involves the use of e-mail messages that appear to come from your bank or another trusted business in an attempt to scam the user into surrendering private information that will be used for identity theft. The phishing e-mail typically ask you to click a link to visit a Web site, where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers

    How to spot a phishing scam

    Scammers have become increasingly sophisticated in creating fraudulent emails and Web sites that look authentic. These emails and Web sites often appear to be from legitimate companies and include images and logos of these organizations.

    If you are unsure if any email you receive is a phishing scam, please contact the UTAC at (973)-443-8822.

  • The Network ID (NetID) is a Windows Active Directory account uniquely assigned to each student, faculty & staff. It serves as your login to many computing and networking services including FDU Email.

  • FDU’s Opus is a Red Hat Linux based server. Opus provides an environment for FDU students, staff, and faculty to practice using software such as:

    • Expect
    • Gcc
    • Gzip
    • Aspell (Ispell replacement)
    • Java (Now 1.8.0_181)
    • Make
    • Ncurses
    • Tcl
    • Tcsh
    • Tcl/Tk
    • Strace (Trace)
    • Emacs
    • Bison
    • Nano (Formerly Pico)
    • Perl
    • LaTeX
    • A2ps
    • Links (Lynx Alternative)

    If you require access to Opus, please fill out the form.

  • In order to provide a safe and stable computing environment, the FDU-Wireless and FDU-Secure wireless networks require NetID authentication. However, in certain instances our students, staff and faculty members will need to work on campus with people from outside of our community. This can include vendors, contractors, visiting scholars, or even a visiting family member or friend. In these instances, the FDU community member can sponsor a guest for temporary wireless access.  The sponsor of a guest account will be responsible for the actions of his or her guest. Please ensure that your guest(s) follow FDU’s Acceptable Use Policy for Computer Usage

  • In order to provide a safe and secure network environment, FDU IT requires devices to authenticate to the FDU network before connecting. This works well for computing devices such as desktop computers, laptop computers, and mobile devices such as tablets and phones. Most other electronics, including gaming consoles and streaming video boxes, cannot properly authenticate to the network. In these instances, we ask you to register the device using the online form below. Please note that each user on our network is entitled to register up to 5 devices.

Staff Directory
AL
Anthony Licandro University Systems and Networking Senior Network Operations Manager
CC
Charles Ciccotto University Systems and Networking Operations Manager
CB
Christopher Bland University Systems and Networking Systems Manager Lead
CR
Christopher Robley University Systems and Networking Director of Systems
CP
Cory Palacios Merino University Systems and Networking IT Assistant – Vancouver
DG
Danovan Golding University Systems and Networking Senior System Technology Manager
ER
Estref Resuli University Systems and Networking Technician Operations – Vancouver
KH
Karl Henry University Systems and Networking Senior Desktop Engineer
KA
Kevin Atkinson University Systems and Networking Systems & Network Infrastructure Manager – Vancouver
MR
Michael Reekie University Systems and Networking Director of Networking
SA
Stuart Alper University Systems and Networking Associate Vice President
TB
Torence Bobbitt University Systems and Networking Tier 1 Technician